Change Trainer Value Uplift

Lean Six Sigma is a collaborative, data-driven methodology used to improve performance by systematically removing waste and reducing process variation. At Kāinga Ora I completed both my Yellow Belt (foundational concepts) and my Green Belt in Lean Six Sigma. To achieve Green Belt certification, I completed a project to uplift the value of Change Trainers and, by extension the Change Enablement team. I followed the principles of DMAIC.

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• Define: Define the problem, improvement opportunity, project goals, and customer requirements.

• Measure: Measure process performance to establish a baseline.

• Analyse: Analyse the process to identify root causes of defects and variations.

• Improve: Improve the process by tackling the root causes.

• Control: Control the improved process to ensure future process performance. 

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Here are some examples from the project. Please note some areas are redacted for privacy. 

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